Terms and Conditions
Last Updated: August 2024
AGREEMENT TO OUR LEGAL TERMS
We are Upreliable LLC (‘Company’, ‘we’, ‘us’, or ‘our’).
We operate the website https://upreliable.com (the ‘Site’), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms’) (collectively, the ‘Services’).
You can contact us by email at support@upreliable.com or by mail at 1309 Coffeen Avenue, Ste 1200, Sheridan, WY, 82801, USA.
These Terms and Conditions (these “Terms”) are a legal agreement between you and Upreliable LLC (“Upreliable”, “we”, “our”, or “us”) governing your access to and use of Upreliable’s website (the “Site”) and the online and offline services which Upreliable agrees to provide to you (the “Services”).
By accessing the Site or using any of the Services, you agree to be bound by these Terms. If you do not agree with these Terms, do not use the Site or the Services.
1. Services
Upreliable LLC provides website transformation services to enhance performance, capture leads, nurture them, and generate sales. We pride ourselves on creating and enhancing websites that consumers will enjoy.
Services include (but are not limited to):
Website design and development
Marketing automation
Lead generation and nurturing
The description of all our services is clearly set out on our sales and checkout pages on the Site.
2. Pricing and Payment
The fees for the Services are posted on the Site. All prices on the Site are stated in United States Dollars (USD$) only.
Fees are subject to change without notice. You agree to pay Upreliable in advance the applicable fees for the Services provided by Upreliable under these Terms.
Upreliable will bill for all fees using the payment method you’ve selected at checkout. Fees are collected via our payment gateway partners, Stripe or PayPal, and comply with PCI standards.
Upreliable is not responsible for any charges or expenses (e.g., for overdrawn accounts, exceeding credit card limits, etc.) resulting from charges billed by Upreliable. Each charge will be considered valid unless disputed by you in writing within 30 days after the billing date. No adjustments will be made for disputed charges made more than 30 days after the billing date.
3. Refunds
We are dedicated to providing top-notch services and ensuring customer satisfaction. Our refund policy outlines the conditions under which customers may be eligible for refunds across our service offerings.
3.1. Website Review Service (Landing Page Roast)
Eligibility for Refunds:
No Increase in Conversion Rate:
If your landing page's conversion rate does not improve within 30 days after implementing the actionable advice provided in our video audit, you may request a refund.
Documentation showing the conversion rate before and after implementing the changes is required.
Submission of a Refund Request:
Requests must be submitted within 45 days of receiving the video audit.
Include your order number, documentation of conversion rates, and a description of the changes made based on the audit.
Processing of Refunds:
Refunds will be processed within 10 business days of approval.
Refunds will be issued to the original payment method used during the purchase.
Exceptions:
No refunds if the advice was not fully implemented or if significant changes were made outside the scope of recommendations.
3.2. Startup Website, Professional Website, and Elite Website Packages
Eligibility for Refunds:
Service Quality:
If the delivered website does not meet the agreed-upon specifications or if there are significant errors that cannot be resolved within 14 days, you may be eligible for a partial refund.
Cancellation Before Completion:
If you choose to cancel the service before the project is completed, a partial refund may be issued, deducting the cost of the work already completed.
Submission of a Refund Request:
Requests must be submitted within 14 days of project completion.
Include your order number and a detailed explanation of the issues or reasons for cancellation.
Processing of Refunds:
Refunds will be processed within 10 business days of approval.
Refunds will be issued to the original payment method used during the purchase.
Exceptions:
No refunds are available once the website has been fully delivered and accepted by the customer.
Customization or additional features requested after the project’s start may incur additional costs and are non-refundable.
4. Deliverables and Copyright
When working with Upreliable, Customers may be entitled to receive various digital products or creative content (collectively the “Deliverables”) upon purchase of our services. Contingent on complete and timely payment, Upreliable shall assign to the Customer all right, title, and ownership interest to any Deliverables purchased by a Customer. Where the Customer has failed to pay for any Deliverable in a timely manner, Upreliable reserves the right to withhold or demand the return of any Deliverables from a Customer.
5. Privacy
Upreliable respects your privacy. Upreliable collects, uses, and discloses information about you in accordance with our Privacy Policy, which can be viewed by clicking on the “Privacy Policy” link that appears at the bottom of each page of this Site or by visiting: https://www.upreliable.com/privacy-policy
6. Indemnity; Limitation of Liability
You agree to indemnify, and hold Upreliable, its officers, directors, and employees harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with (a) your access to or use of the Site or Services; (b) your violation of these Terms; (c) your violation of any third party right, including without limitation any intellectual property right or any publicity, confidentiality, property, or privacy right; or (d) any claim that your use of the Site or Services caused damage to you or a third party.
You acknowledge that your access to and use of the Site or Services and any reliance upon either is at your sole risk. You agree that, to the fullest extent permitted by applicable law, under no circumstances shall Upreliable be liable for any indirect, incidental, special, or consequential damages, including, but not limited to, damages for loss of profits, use, data, or other intangibles, even if Upreliable has been advised of the possibility of such damages, that result from the use or the inability to use the Site or the Services, from any changes to the Site or the Services, or from unauthorized access to or alteration of your transmissions or content.
You specifically acknowledge that down-time and computer viruses are risks inherent in the use of the internet and software products, and you agree to assume responsibility for any harm or damages of any kind or character whatsoever resulting from these possible harms. You also specifically acknowledge that you may be disclosing sensitive, private, and confidential information about yourself or your organization in your use of the Site and the Services and you agree to assume responsibility for any harm or damages of any kind or character whatsoever resulting from your release of such content.
If you are dissatisfied with the Site or the Services or with any of these Terms, or feel Upreliable has breached these Terms, your sole and exclusive remedy is to discontinue using the Site and the Services. The total liability of Upreliable to you for any claim arising from or relating to these Terms or use of the Site or the Services shall not exceed the amount paid by you for the services during the 6 months preceding the event giving rise to the liability. It is the intention of you and Upreliable that this provision be construed as being the broadest limitation of liability consistent with applicable law.
Some jurisdictions do not allow the limitation or exclusion of incidental, consequential, or other types of damages, so some of the above limitations may not apply to you.
7. Modification
Upreliable may modify these Terms at any time. Modifications become effective immediately upon the first to occur of: (a) your first access to or use of the Site or Services after the “Last Updated” date at the top of these Terms, or (b) the first renewal of your Subscription following delivery of notice of the change to your email address on file with Upreliable. Your continued access to or use of the Site or Services, or the renewal of your subscription, after the modifications have become effective will be deemed your conclusive acceptance of the modified Terms. If you do not agree with the modifications, do not access or use the Site or Services.
8. Applicable Law and Dispute Resolution
These Terms shall be governed by the laws of the United States without giving effect to any conflict of laws principles that may require the application of the law of another jurisdiction.
If you believe that Upreliable has not adhered to these Terms, please contact us by email at support@upreliable.com. We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.
If you and Upreliable are unable to reach a resolution to the dispute, you and Upreliable will settle the dispute exclusively under the rules of the laws of the United States.
Any election to arbitrate by one party will be final and binding on the other. You understand that if either party elects to arbitrate, neither party will have the right to sue in court or have a jury trial. You and Upreliable agree that any arbitration will be limited to the dispute between Upreliable and you individually. You acknowledge and agree that you and Upreliable are each waiving the right to participate as a plaintiff or class member in any purported class action or representative proceeding.
Further, unless both you and Upreliable otherwise agree in writing, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceeding. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Site or the Services or these Terms must be brought, if at all, within one year from the accrual of the claim or cause of action or be forever barred.
9. No Resale of Services
Except as expressly permitted in these Terms, you agree not to reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purposes, any portion of the Site or use of the Services.
10. Independent Contractors
No joint venture, partnership, employment, or agency relationship exists between you and Upreliable as a result of these Terms or use of the Site or the Services.
11. Enforcement
If any legal action is brought to enforce these Terms, the prevailing party will be entitled to reimbursement of its attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive from the other party; provided, however, that such recovery is to be proportional to the amount of claims on which the party actually prevailed in relation to the total amount of claims alleged, pursued, or brought by that party.
12. Force Majeure
Upreliable will not be liable by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, floods, storms, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages, or any other cause which is beyond Upreliable’s reasonable control.
13. Waiver
The failure of Upreliable to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed by Upreliable in writing.
14. Contact
Any questions, comments, or suggestions, including any report of violation of these Terms should be provided to the Administrator as follows:
By email: support@upreliable.com
By mail: 1309 Coffeen Avenue, Ste 1200, Sheridan, WY, 82801, USA.
16. Entire Agreement
These Terms constitute the entire agreement between you and Upreliable and govern your use of the Site and the Services, superseding any prior agreements between you and Upreliable. The failure of Upreliable to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you and Upreliable nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms shall remain in full force and effect.